Proud to help Subway put “Fresh” in “Fresh Forward” with Self-Service Kiosks”
On the heals of Subway’s recent announcement of its Fresh Forward redesign of its more than 44,000 restaurants around the world, Agilitee is proud to be a trusted innovation partner for the world’s largest restaurant chain.
Quick Service Restaurants (QSR's) today face mounting challenges including long wait times during peak ordering periods, the availability and cost of labor, consumer preferences for custom ordering and a preference for mobile and digital ordering are all issues confronting QSR's today. QSR magazine even thinks mobile only restaurants are in our near future: https://www.qsrmagazine.com/outside-insights/vision-restaurants-future
Subway needed to explore a “kiosk-in-a-box” solution for those restaurants who, due to their own unique needs, could benefit from adding a self service in-store kiosk to their operations. Over a few short weeks, we worked closely with Subway’s technology, marketing and operations teams to design, build and pilot a low cost solution that is fully integrated with Subway’s store systems and operational processes. During this time Agilitee conducted direct research with franchisees, in-store staff and with consumers as part of its UX and design process. These findings informed the architecture, development and systems integration recommendations Agilitee used to design, build, integrate and launch the solution.
The Subway Kiosk in a Box was launched allowing consumers to browse the menu, configure a sandwich, order, pay and pick up their food without having to interact with Sandwich Artists.
With the success of the pilot and with positive feedback from franchisees, store personal and from Subway’s customers, we’re proud that the new the self-service kiosk solution is now available to all 26,000 Subway restaurants as part of the restaurant’s Fresh Forward redesign efforts.
Agilitee is a digital agency that operates as a lab helping innovative companies strategize, design, build and launch digital solutions. A Microsoft Partner with a strong focus on user experience and entrepreneurial thinking, Agilitee is based in Boston with resources and clients across the US. Agilitee has over a decade of enterprise class architecture experience as well as proven experience building cloud based iOS, Android, Windows 10 and web-based digital solutions. Agilitee has helped clients such as PayPal, Subway, State Street Bank, Home Depot and Staples design, build and launch digital transformation solutions.
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